Refund & Warranty Policy

1. Returns for Non-Quality Issues
   Customers may request a return and refund within 30 days of receiving the monitor.

   • For non-quality-related returns, customers are responsible for shipping the monitor to the designated return address.

   • Once we receive the returned monitor:

     • If the product is brand new and unopened, a full refund will be issued.

     • If the product has been opened or used, 20% of the order value will be deducted from the refund.

     • If any accessories are missing, the corresponding value of the missing items will also be deducted.

2. Warranty for Quality Issues
   Our monitors are covered by a one-year warranty.

   • Within the warranty period, if a monitor has a quality issue, we will provide a replacement at no cost to the customer.

   • We will also arrange and cover the return shipping of the defective monitor.

   • If a replacement is not available, a full refund will be issued.

3. Partial Refunds for Minor Issues

   • If the monitor has minor defects such as light scratches on the casing or missing accessories, we will offer a partial refund based on the extent of the issue.

4. Damages During Shipping

   • If the monitor is damaged during shipping, customers must provide evidence (such as photos or videos).

   • Once confirmed that the damage occurred during transit, we will issue a full refund.

   • Shipping damages must be reported within 7 days of receipt.